Effective Date: 01/01/2012

Tyger Valley Systems (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.tygervalleysystems.com (“Website”) or use our transcription software and related services (“Services”). Please read this policy carefully to understand our views and practices regarding your information and how we will treat it.

1. Information We Collect

We may collect and process the following information:

1.1 Information You Provide:

  • Personal details such as your name, email address, phone number, and company information when you register, fill out a form, or contact us.
  • Uploaded audio or video files and related transcription content.

1.2 Automatically Collected Information:

  • Technical data, including your IP address, browser type, operating system, and device information.
  • Usage data, such as pages visited, time spent on the site, and interaction with our Website and Services.

1.3 Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our Website and Services.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and maintain our Website and Services.
  • To process transcription files and deliver accurate results.
  • To communicate with you, including responding to inquiries, providing updates, and sending promotional materials (with your consent).
  • To analyze usage patterns to improve our offerings and enhance user experience.
  • To ensure the security and integrity of our Website and Services.
  • To comply with legal obligations or enforce our terms and policies.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

  • With Service Providers: Third-party vendors who assist in delivering our Services, such as cloud storage or analytics providers.
  • For Legal Reasons: When required to comply with laws, regulations, or legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • With Your Consent: When you explicitly agree to share your information with third parties.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Uploaded files and transcription data may be deleted after a specified period unless retained for ongoing use, with your consent.

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • The right to access, correct, or delete your personal information.
  • The right to object to or restrict processing.
  • The right to data portability.
  • The right to withdraw consent where processing is based on consent.
  • The right to lodge a complaint with a data protection authority.

To exercise your rights, contact us at [insert contact email].

6. Data Security

We implement industry-standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any information.

8. Children’s Privacy

Our Website and Services are not directed at children under 13, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the effective date. We encourage you to review it regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Tyger Valley Systems Email: info @ tygervalleysystems.com
Address: Bank House, 81 St Jude’s Rd, Englefield Green, Egham TW20 0DF, United Kingdom